Professional Support & Consulting For Defence Contractors In Australia

Defence Contracts

Our service extends to Contractors working on Capital Facilities Infrastructure (CFI) & Estate Works Program (Defence Contracts) throughout Australia. There is no project that is too small or large.

delivering projects

We have a wealth of inhouse knowledge and first-hand experience in delivering construction projects for the Department of Defence. Our field of experts have worked across multiple aspects gaining knowledge and experience within the various stakeholder positions, including Contractor, Consultant and Maintenance Contractor.

project completion

This well-rounded industry exposure has strengthened our team ensuring that you understand the steps involved to achieve a compliant HOTO and project completion.

More About Defence O&MM

public information

As the Department of Defence is a public entity a lot of the systems and processes are shared publicly however, this information is also the subject of regular review and change. It is important you keep up to date. This public information is published on the Defence Estate Quality Management System or DEQMS.

locating information on DEQMS

This website is a mixture of public and restricted documents thus knowing where to locate information can be complicated. At Procom, we not only offer a platform that aids in reducing time and cost for collating and producing a Defence compliant digital manual, but our support staff are able to assist with any general enquiries in regards to locating information on DEQMS or provide guidance on suitable content for O&MM / HOTO Evidence Folders.

industry partner

Procom is an industry partner with Defence and thus receives regular advice on upcoming/planned DEQMS updates including current links to information. For general update notices please see DEQMS Updates Page.

Understanding The Difference Between


The Department of Defence has a high level of information gathering requirements when it comes to project completion. This process is called Handover / Takeover or HOTO  and is commonly the headache for Contractor’s and the number one cause of delay for Contractor’s being relieved of their obligations, due to the misunderstanding between HOTO & O&MM. The reason for this gap in understanding is due to a mixture of misconceptions regarding who, what and when items are required to be completed (both Defence/EMOS and Contractor) Vs the general construction industry expectations on Handover documentation not being defined.

successful conclusion

Handover / Takeover or HOTO is the process of gathering a variety of information on the project, not just the building, that is critical to successful conclusion of a project but also the safe operation of the new asset (Eg. Building). An Operations and Maintenance Manual  is only one item to be delivered on the list but involves Builders/Contractors to gather large bits of information from Subcontractors/Suppliers.

HOTO Process

Defence nominate under their O&MM Instructions  how these documents are to be structured, formatted and delivered to the Defence Users, Estate Maintenance and Operations Support (EMOS).  Complying with these requirements can be overwhelming and difficult. This is where Procom’s user friendly platform provides the most efficiency to Contractor’s.  When it comes to submitting, reviewing and accepting OMMs, Procom is recognised as a preferred option for the Digital File Transfer Platform  (PROCOM file transfer). Procom is actively involved with and consults directly with Defence HOTO / O&MM policy makers to ensure our platform and services are meeting current industry requirements.